Privacy Policy

1. Introduction

At The Natural Dispensary, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and in compliance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, and protect your personal data.

2. Information We Collect

We collect personal information necessary to process your orders and provide our services effectively. This may include:

• Full name
• Contact details (phone number, email address, physical address)
• Payment information (as provided through secure payment gateways)
• Communication preferences

We do not collect or store sensitive financial information such as bank card details; all payments are processed through secure third-party platforms (e.g., PayFast, Payflex).

3. How We Use Your Information

Your information is used to:

• Process and fulfil your orders
• Communicate order updates and delivery information
• Respond to enquiries or service requests
• Improve our services and product offerings
• Send marketing or promotional updates (only if you have opted in)

4. Data Protection and Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
All customer data is stored securely and accessed only by authorised personnel.

5. Information Sharing

The Natural Dispensary will not sell, rent, or share your personal information with any third parties, except:

• When required by law, regulation, or court order.
• When necessary to complete your order (e.g., providing delivery information to couriers).

6. Marketing and Communication

If you have subscribed to our newsletter or provided consent to receive updates, we may send you information about new products, promotions, or health-related content.
You may opt out at any time by contacting us directly or using the “unsubscribe” link provided in our emails.

7. Access and Correction of Personal Information

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of inaccurate or outdated information.
  Requests can be made by contacting us using the details below.

8. Cookies (if applicable for your website)

Our website may use cookies to improve user experience and analyse website traffic. You may choose to disable cookies through your browser settings, although some features may not function as intended.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any amendments will be posted on our website with the updated revision date.

10. Contact Information

For privacy-related enquiries or data requests, please contact:
Phone: 011 867 19​69 / 011 867 19​70
Email: info@thenaturaldispensary.co.za
WhatsApp: 066 411 6852