Returns & Exchange Policy

1. Eligibility for Returns

• Returns are accepted within 7 days of purchase.
• Only unopened and sealed products in their original condition and packaging are eligible for return.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

For health, safety, and hygiene reasons, the following items are non-returnable:

• Lip balms and personal care products applied directly to the skin
• Deodorants
• Snacks and food items
• Any opened or unsealed products

3. Exchange Terms

• The Natural Dispensary offers exchanges only. Refunds and store credits are not provided.
• Customers may exchange an eligible item for another product of equal value.
• Exchanges must be pre-approved before the item is returned.

4. Return Procedure

• Customers must contact The Natural Dispensary before returning any product via call, email, or WhatsApp.
• Once approved, the item must be returned in its original packaging.
• Customers are responsible for return shipping costs.

5. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery or purchase.
• A clear photo of the product must be provided for verification.
• Once confirmed, a replacement will be issued promptly.

6. Contact Information

For all return or exchange enquiries, please contact:
Phone: 011 867 19​69 / 011 867 19​70
Email: info@thenaturaldispensary.co.za
WhatsApp: 066 411 6852