Terms and Conditions
1. Introduction
Welcome to The Natural Dispensary. By accessing or purchasing from our store, whether online or in person, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchase.
2. General
These Terms and Conditions govern all transactions between The Natural Dispensary (“we”, “us”, or “our”) and the customer (“you” or “your”). We reserve the right to amend these Terms at any time without prior notice. Continued use of our website or services constitutes acceptance of any changes.
3. Products and Availability
All products listed are subject to availability. We strive to ensure that all information, descriptions, and prices are accurate; however, errors may occur. The Natural Dispensary reserves the right to:
- Modify or discontinue products without notice.
- Correct any inaccuracies in pricing or product details.
- Limit quantities available for purchase.
4. Orders and Payments
Orders may be placed online or in-store. Payment options include EFT, PayFast, Card, and Payflex.
- Orders will only be processed once full payment has cleared.
- If payment is not received within the specified timeframe, your order may be cancelled.
- You will receive an order confirmation once your transaction has been successfully processed.
5. Delivery
The Natural Dispensary delivers nationwide within South Africa.
- Delivery times may vary depending on product availability, courier schedules, and your location.
- Once your order has been dispatched, you will receive tracking information where applicable.
- We are not liable for delays caused by third-party courier services.
6. Returns and Exchanges
Our Returns and Exchange Policy forms part of these Terms and Conditions. Please refer to the separate Returns & Exchange Policy for full details regarding eligibility, timeframes, and procedures.
7. Health Disclaimer
All products sold by The Natural Dispensary are for general health and wellness purposes only.
- These products are not intended to diagnose, treat, cure, or prevent any disease.
- Information provided on our website or by our staff is for educational purposes and should not replace professional medical advice.
- Customers are encouraged to consult a qualified healthcare provider before using any new supplement or remedy.
8. Limitation of Liability
The Natural Dispensary shall not be held liable for:
- Any adverse reactions, side effects, or health outcomes resulting from the use or misuse of our products.
- Any loss, damage, or delay caused by third-party couriers or service providers.
- Any indirect, incidental, or consequential damages arising from the use of our website or products.
Your use of our products is entirely at your own risk.
9. Privacy and Data Protection
We respect your privacy. Customer information, including names, addresses, phone numbers, and email addresses, is collected solely for order processing and communication purposes.
- The Natural Dispensary will not sell, share, or disclose your personal information to third parties except where required by law.
- All personal data is handled in accordance with the Protection of Personal Information Act (POPIA).
10. Intellectual Property
All content on this website, including but not limited to text, images, logos, product descriptions, and branding, is the intellectual property of The Natural Dispensary.
No portion of this content may be reproduced, distributed, or used without prior written consent.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of South African courts.
12. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
Phone: 011 867 1969 / 011 867 1970
Email: info@thenaturaldispensary.co.za
WhatsApp: 066 411 6852